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Welcome you to Ceylon Pick online store ! Take a tour to seek elegant furniture's.

FAQs

Orders

Kindly reach out to us via Whatsapp and social media from 8.30am – 5.30pm. You can also reach out to us on our customer support assistance on Kindly reach out to us via Whatsapp and social media from 8.30am – 5.30pm. You can also reach out to us on our customer support assistance on +94 (78) 190 0300

  1. Please click on the preferred product
  2. Select your preferred quantity
  3. Add to Cart
  4. Proceed to checkout and add your billing details and delivery
  5. Pick the preferred payment method. You can select from leading credit/ debit cards and cash on delivery
  6. You will receive and order confirmation email as well as an sms upon successfully completing your order

If you need to amend your order after it has been placed, you will need to contact us on +94 (78) 190 0300, as soon as possible.

Contact us on Whatsapp, Facebook call us directly on +94 (78) 190 0300. Please keep in mind we dispatch within 1- 2 days, if the order has been dispatched, wait till order is received and contact us.

Please be aware that this will delay your order by around 48 hours from the original delivery estimate.

At the moment we do not offer gift cards on our website, this is a service we wish to provide in the coming months.

Delivery

Delivery chargers & Time frame

  1. Delivery Chargers Colombo 1-15 (Rs. 200) – Delivery Withing in 2-5 working days
  2. Delivery Chargers Gampaha district ( Rs. 250) — Delivery Withing in 2-5 working days
  3. Delivery Chargers other areas ( Rs. 300) — Delivery Withing in 2-5 working days

Please get in touch with our team for special request and out team will do their best to accommodate your request. However will be delivered within 3-5 working days.

We are one of the few brands to provide an Islandwide delivery service. However please note that some orders may get delayed due to the prevailing travel restrictions in the country.

We apologize for any delays, we work hard to make sure the delivery times are met. Due to the current restrictions If you can please message us your contact number or please contact us on We apologize for any delays, we work hard to make sure the delivery times are met. Due to the current restrictions If you can please message us your contact number or please contact us on +94 (78) 190 0300

Our courier partner will contact you and will SMS you prior to making the delivery.

All products are shipped from Sri Lanka.

Yes. Contact our team  +94 (78) 190 0300 [email protected]

We use EMS & DHL for all international deliveries. Product delivery takes 10 – 12 days from the date of order.

Yes, we will share your tracking number via email.

Return & Exchanges

Kindly refer to the below points:

  • Returns have to be made within 14 days from receiving the order.
  • Product must be unworn and with the original tags.
  • Please contact us with yout details, we will arrange a courier to pick up the item and have it sent back to us.
  • The refund will be made once the product is received and conducting a quality check.
  • Card orders will be refunded to the same account.
  • For cash on Delivery orders, will be refunded via bank transfer

RETURN | EXCHANGE PROCEDURE

Please fill in and submit the Service Request Form on this page to initiate your request. We will contact you if further clarification is required

In most cases exchange requests will be dispatched within 2 working days depending on the stock availability. Returning items will be collected at the time of your new delivery. A collection & re delivery charge of Rs.300/- may apply. Kindly note that this process will take 3-7 working days to be fulfilled.

Returning items for refund can either be collected via same courier service at your request or you may use a reliable courier to send it back to us. Refunds will be processed after inspection of returned items. Total value of the order will be refunded except delivery charges. Transfers can be made to any nominated bank by you. A notification with proof will be sent when the transfer is been made. This usually takes 2 working days upon receiving the returned package.

If any returns do not meet policy requirements, the items will be sent back to you immediately. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage.

For more information, please contact us on +94 (78) 190 0300 (Lines are open from 9.00 AM – 6.00 PM Monday to Friday.) or email: [email protected]

We are pleased to serve you.

Yes, we accept product exchange.

We sincerely apologize for the damaged product.

Please share the images of the damaged products to this number +94 (78) 190 0300

Once we confirm that the product is damaged our represantives will collect your order within the next 3-5 working days and another product will be sent free of charge.

The customer should bear the courier charges and will have to send it to the origins wear head office. Once received this will take 3 – 5 working days to be delivered back to the customer.

General

Yes. Contact +94 (78) 190 0300

Payments

Kindly note that payments through MasterCard, Visa & Cash on delivery is accepted.

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